Lowongan Kerja Posisi Customer Service Coordinator di
DESKRIPSI LOWONGAN KERJA
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Tingkat Pekerjaan :
Kualifikasi :
About Us
Bayside Networks, a U.S.-based IT Consulting Firm, has provided professional technological assistance and exceptional customer service since 1986. Our founder’s customer-centered approach has fueled our growth through referrals, leading us to serve over 100 companies and non-profit organizations in San Diego, California across various industries. Our mission is to cultivate valuable, enduring client relationships by resolving complex technical issues with expertise and care.
**Mandatory English Proficiency**: This role requires excellent command of both spoken and written English. Applicants must have advanced English language skills, as effective communication is crucial in our daily operations and client interactions. Please consider your proficiency before applying.
Position Overview
We are expanding our global footprint and are in search of a service coordinator in Yogyakarta, Indonesia. This role is designed for individuals passionate about delivering quality customer service and hold a high proficiency in the English language. As a Service Coordinator, you will be pivotal in managing communications and service coordination, ensuring both excellence in execution and the satisfaction of our clients. Your role will involve direct interactions with clients, requiring exceptional verbal and written communication skills in English.
Job Responsibilities
– Efficiently manage call intake and ticket coordination, ensuring accurate logging and timely resolution of issues.
– Schedule consultants to perform client support requests, closely monitoring onsite visits, scheduled meetings/projects, call outs, and PTO.
– Coordinate directly with consultants to manage resource availability and develop contingency plans for unforeseen manning shortages.
– Maintain detailed records of client interactions
Job Qualifications
– Exceptional English communication skills, both verbal and written
– Excellent customer service skills
– Previous project management or coordination within the IT or related industry.
– Ability to quickly evaluate situations and determine the appropriate course of action.
– Strong organizational skills and attention to detail.
– Exceptional teamwork capabilities and the ability to work well in a team environment.
– English speaking or writing certifications (such as TOEFL, IELTS) are highly regarded.
Employment Information
– Compensation: IDR 8,000,000-10,000,000 per month, dependent on experience.
– Employment Type: Permanent Employee with benefits included following 3-month probation period
– Working Hours: Monday to Friday, Night Shift
– Location: Must reside in or be able to commute to the office in Yogyakarta.
Qualified candidates are invited to submit a resume and a cover letter detailing their experience and suitability for the role to [email protected]
Pengalaman Kerja :
Jenis Pekerjaan : Full time
Spesialisasi Pekerjaan : Call Center & Layanan Konsumen / 1204
Informasi perusahaan Pemberi Kerja,
Informasi Tambahan Perusahaan
Ukuran Perusahaan :
Waktu Proses Lamaran :
Industri : Call Center & Layanan Konsumen
Tunjangan dan Lain-lain :
Lokasi : Yogyakarta