Lowongan Kerja Posisi GUEST RELATION MANAGER di
DESKRIPSI LOWONGAN KERJA
Informasi Tambahan Lowongan Kerja
Tingkat Pekerjaan :
Kualifikasi :
We are seeking an experienced Guest Relation Manager who can oversee day-to-day operations, recruit and train qualified staff members, and maintain high SOP standards. The Guest Relation Manager will be responsible for developing a positive brand image through consistent customer service with professionalism and a positive attitude. The ideal candidate will have a strong background in bar management, planning, and analysis, with a specific focus in the Hospitality Industry.
JOB DESCRIPTION :
- Delivers excellent service, meticulously coordinates reservation and manages customer’s account and information.
- Set up SOP and maintain proper training programs for the development of staff to ensure their utmost efficiency and possible career advancement
- Understand and able to Lead, Supervise, Direct, and Evaluate the performance of team members, as well as setting milestone KPI and Objective.
- Ensure customers are properly greeted upon their arrival
- Check up on customer reservations and ensure that tables or suites are set before customer’s arrival
- Manage the front desk by receiving incoming calls, greeting and attending to customers
- Inform customers about the availability of tables or suites and direct them to the tables or suites
- Keep records of customers who visit the restaurant and suites.
- Assist customers with answers to queries, and offer solutions to issues within their capacity
- Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in a timely manner
- Ensure that customers make payment for services before they exit the restaurant
- Keep clear records of down payments received and make detailed notes of balance payments
- Fill up report on customers spending every night with details to recognize customers behaviour on spending and preferences
- Check Guest Relation’s emails and respond to them accordingly; draw the attention of management to certain mails when necessary
- Ensure all of the broadcast blast and personal chat delivered properly to the guests
- Welcoming and Engaging with Guests in friendly manner, maintaining regulars and understanding their specific needs and requests, collecting feedback.
- Communicate with other staff, such as informing details of customer’s reservations, needs and complaints.
- Perform any other duties as required and directed by Management.
- Placement: Pantai Indah Kapuk, Jakarta Utara.
JOB REQUIREMENT :
- Minimum Diploma Degree from an academy.
- Maximum age of 30 years old.
- Minimum 1 year of experience in administrative, secretarial fields, and operational office.
- Excellent communication skills in English & Bahasa preferred.
- Mandarin Speaking optional.
- Excellent communication, approachable and service-oriented attitude
- Able to multi-task, adaptable, high initiative, discipline, meticulous, well-organized Willing to work with shift-based, include working on public holidays.
- Good knowledge of Microsoft Outlook, Word, Excel, Power Point.
- Confident, has sense of leadership, detailed, dependable and hard worker .
- Highly responsible and reliable.
- Teamwork-oriented.
- Ability to focus attention on guest needs.
- Ability to work in the fast-paced environment and handle pressure.
Pengalaman Kerja :
Jenis Pekerjaan : Full time
Spesialisasi Pekerjaan : Hospitaliti & Pariwisata / 1212
Informasi perusahaan Pemberi Kerja,
Informasi Tambahan Perusahaan
Ukuran Perusahaan :
Waktu Proses Lamaran :
Industri : Hospitaliti & Pariwisata
Tunjangan dan Lain-lain :
Lokasi : Jakarta Utara