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Lowongan Kerja Posisi GUEST RELATION MANAGER di


Informasi Tambahan Lowongan Kerja

Tingkat Pekerjaan :
Kualifikasi :

We are seeking an experienced Guest Relation Manager who can oversee day-to-day operations, recruit and train qualified staff members, and maintain high SOP standards. The Guest Relation Manager will be responsible for developing a positive brand image through consistent customer service with professionalism and a positive attitude. The ideal candidate will have a strong background in bar management, planning, and analysis, with a specific focus in the Hospitality Industry. 



  • Delivers excellent service, meticulously coordinates reservation and manages customer’s account and information.
  • Set up SOP and maintain proper training programs for the development of staff to ensure their utmost efficiency and possible career advancement 
  • Understand and able to Lead, Supervise, Direct, and Evaluate the performance of team members, as well as setting milestone KPI and Objective.
  • Ensure customers are properly greeted upon their arrival 
  • Check up on customer reservations and ensure that tables or suites are set before customer’s arrival 
  • Manage the front desk by receiving incoming calls, greeting and attending to customers 
  • Inform customers about the availability of tables or suites and direct them to the tables or suites
  • Keep records of customers who visit the restaurant and suites.
  • Assist customers with answers to queries, and offer solutions to issues within their capacity 
  • Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in a timely manner 
  • Ensure that customers make payment for services before they exit the restaurant 
  • Keep clear records of down payments received and make detailed notes of balance payments 
  • Fill up report on customers spending every night with details to recognize customers behaviour on spending and preferences 
  • Check Guest Relation’s emails and respond to them accordingly; draw the attention of management to certain mails when necessary 
  • Ensure all of the broadcast blast and personal chat delivered properly to the guests 
  • Welcoming and Engaging with Guests in friendly manner, maintaining regulars and understanding their specific needs and requests, collecting feedback.
  • Communicate with other staff, such as informing details of customer’s reservations, needs and complaints. 
  • Perform any other duties as required and directed by Management.
  • Placement: Pantai Indah Kapuk, Jakarta Utara.



  • Minimum Diploma Degree from an academy.
  • Maximum age of 30 years old. 
  • Minimum 1 year of experience in administrative, secretarial fields, and operational office. 
  • Excellent communication skills in English & Bahasa preferred.
  • Mandarin Speaking optional.
  • Excellent communication, approachable and service-oriented attitude 
  • Able to multi-task, adaptable, high initiative, discipline, meticulous, well-organized Willing to work with shift-based, include working on public holidays.
  • Good knowledge of Microsoft Outlook, Word, Excel, Power Point.
  • Confident, has sense of leadership, detailed, dependable and hard worker .
  • Highly responsible and reliable.
  • Teamwork-oriented.
  • Ability to focus attention on guest needs.
  • Ability to work in the fast-paced environment and handle pressure.

Pengalaman Kerja :
Jenis Pekerjaan : Full time
Spesialisasi Pekerjaan : Hospitaliti & Pariwisata / 1212

Informasi perusahaan Pemberi Kerja,

Informasi Tambahan Perusahaan

Ukuran Perusahaan :
Waktu Proses Lamaran :
Industri : Hospitaliti & Pariwisata
Tunjangan dan Lain-lain :
Lokasi : Jakarta Utara


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