Karir di Korean Speaker di Accenture

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Lowongan Kerja Posisi Korean Speaker di Accenture

DESKRIPSI LOWONGAN KERJA

Informasi Tambahan Lowongan Kerja

Tingkat Pekerjaan :
Kualifikasi :

IMPORTANT – PLEASE READ: We appreciate your interest in joining Accenture in the Philippines. As we continue to enhance our hiring process, it is important for you to complete the registration through our career site (Workday) for us to process your application. After registering, we will get back to you via phone or email. Thank you and we wish you success in your job search.

 

Candidate should be willing to relocate to Philippines once onboarded.

 

Job Description:

  • Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business system        
  • Provide white-glove support to Microsoft customers but not limited SMB, partners and consumers, with FCR First Call Resolution goal in mind 
  • Guide customers in onboarding their businesses, solving issues and providing thorough instructions when utilizing M365 services like Exchange Online, SharePoint Online, Office 365 Pro Plus, Yammer etc 
  • Document and report to QMs, Cluster Leads  Geo Leads any identified gaps, issues etc 
  • Report to QM  Geo Leads, any management or technical opportunities 
  • Build relationship to create, reinforce, motivate, and guide customers and partners 
  • Effectively drive recommendations and land priorities across customers, partners, and across organizational boundaries 
  • Leverage collaboration support tools and processes to expedite resolution of customer issues

 

Job Qualifications:

Experience and Technical Skills

  • Must be at least Efficient in Korean language proficiency
  • Good to have – 2 years of professional IT experience or 2 years professional customer service/technical support work experience in BPO or related industry
  • Good to have – With M365 administration/troubleshooting skills and experience
  • Good to have – Knowledge in Exchange, SharePoint, MS Teams, MS Windows Server and Azure Concept
  • Experience in or exposure to a client facing role
  • Preferable Communication skills are at least B2 or higher
  • Amenable to a flexible work schedule, as the need arises

Educational Background

  • Bachelor’s degree in information technology, Computer Science or other relevant fields (good to have – Technology)
  • Any bachelor’s degree (Operations)

Certification (Good to have)

  • Any Microsoft 365, Microsoft Windows Desktop Management, MS Windows Server, Azure or Exchange
  • Solid foundational knowledge on Windows, Mac OS and other Office Apps

 

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to ag/e, race, creed, color, religion, se/x, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and wome/n.

Pengalaman Kerja :
Jenis Pekerjaan : Full time
Spesialisasi Pekerjaan : Call Center & Layanan Konsumen / 1204

Informasi perusahaan Pemberi Kerja, Accenture

Accenture

Informasi Tambahan Perusahaan Accenture

Ukuran Perusahaan :
Waktu Proses Lamaran :
Industri : Call Center & Layanan Konsumen
Tunjangan dan Lain-lain :
Lokasi : Bali

 

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