Loker Customer Service Staff di UATAS

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Lowongan Kerja Posisi Customer Service Staff di UATAS

DESKRIPSI LOWONGAN KERJA

Informasi Tambahan Lowongan Kerja

Tingkat Pekerjaan :
Kualifikasi :

We are currently looking for a proactive, organized, and dedicated Customer Service Staff to support our Operation in handling and following up on Customer Complaint in the applications matters until to provide in the best solutions.

Responsibilities:

  • Serve customers in answering questions asked by customers and provide information quickly and accurately (such as regarding loan requirements, requirements to increase limits, payment methods with virtual accounts, and various obstacles in the borrowing process) using a polite and friendly communication style .
  • Fostering good relationships with customers, so that customers feel satisfied and trust.
  • As a communicator for customers who accommodate various kinds of complaints, criticisms, suggestions.
  • Make daily reports.
  • Handling customer through a hotline center service/call or walk-in
  • Monitor customer complaints and provide assistance
  • Handle customers via email, social media and another platform
  • Analyse issues and resolve complaints concern in an accurate, timely, empathetic and professional manner
  • Contribute to service excellence by achieving set KPIs in productivity and quality

Job Requirements:

  • Having 1-2 years experience as a Customer Support Specialist/Operational/Support Desk/Data Base in fintech industry is a plus
  • Minimum senior high school degree in any major
  • Strong communication skills & customer-oriented, a team player, have a positive attitude, and an eagerness to learn
  • Have good logical thinking and problem-solving skills
  • Self-driven and motivated
  • Familiar with help desk software and remote support tools
  • Have multi-tasking abilities
  • Have a positive attitude, talkative and proactive
  • Energetic, passionate, responsible, and fast learner

 

Pengalaman Kerja :
Jenis Pekerjaan : Full time
Spesialisasi Pekerjaan : Call Center & Layanan Konsumen / 1204

Informasi perusahaan Pemberi Kerja, UATAS

UATAS

Informasi Tambahan Perusahaan UATAS

Ukuran Perusahaan :
Waktu Proses Lamaran :
Industri : Call Center & Layanan Konsumen
Tunjangan dan Lain-lain :
Lokasi : Jakarta Barat

 

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