Lowongan Kerja Customer Experience Operations Manager di Tianxing Cloud Supply Chain

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Lowongan Kerja Posisi Customer Experience Operations Manager di Tianxing Cloud Supply Chain

DESKRIPSI LOWONGAN KERJA

Informasi Tambahan Lowongan Kerja

Tingkat Pekerjaan :
Kualifikasi :

Polibeli (part of Xingyun Group) is a B2B e-commerce platform whose investment base originates from Singapore and is located in Jakarta, Indonesia, was founded in 2022. Our mission is to empower entrepreneurs and shop-owners to pursue their business dreams with our strong supply chain capabilities and reliable e-commerce platform. Polibeli reaches 16 cities on the island of Java, from Banten to Surabaya.

 

Job Responsibilities

  • Responsible for overseeing the customer experience department, including formulating and implementing service system procedures and processes.
  • Plan, evaluate, and control the overall performance indicators and budget of the customer experience center.
  • Establish and maintain an after-sales system, addressing daily customer issues promptly, and continuously refining processes for optimal efficiency.
  • Establish, uphold, and enhance the working standards and models of the Client-Server system.
  • Develop Client-Server Quality Standards to ensure workflow, standardization, and effective management supervision of customer service operations.
  • Devise customer service plans aimed at enhancing overall customer satisfaction.
  •  

Job Requirements

  • A Bachelor’s degree in any major.
  • Over 3 years of experience in managing customer service teams, preferably with relevant experience in the field or industry.
  • Comprehensive professional understanding of Client-Server systems, with familiarity in Customer Relationship Management principles and methodologies.
  • Strong skills in data analysis, team building and management, communication, and coordination.
  • Capable of effectively representing the company’s image and interests with a strong commitment to service excellence.
  • Proficiency in English is required, while proficiency in Chinese would be advantageous.

Pengalaman Kerja :
Jenis Pekerjaan : Full time
Spesialisasi Pekerjaan : Call Center & Layanan Konsumen / 1204

Informasi perusahaan Pemberi Kerja, Tianxing Cloud Supply Chain

Tianxing Cloud Supply Chain

Informasi Tambahan Perusahaan Tianxing Cloud Supply Chain

Ukuran Perusahaan :
Waktu Proses Lamaran :
Industri : Call Center & Layanan Konsumen
Tunjangan dan Lain-lain :
Lokasi : Jakarta Pusat

 

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