Lowongan Kerja Posisi Customer Support di Dua Puluh Tiga
DESKRIPSI LOWONGAN KERJA
Informasi Tambahan Lowongan Kerja
Tingkat Pekerjaan :
Kualifikasi :
Responsibilities:
- Replying and responding to Brand’s social media (Direct Message, instagram comment , FB, Twitter, Youtube, Tiktok) & brand marketplace
- Handling complaints
- Building a good relationship with customers
- Understanding brand product knowledge
- Cross selling and Up selling
- Monitoring customer voices from various social media
- Identifying types of customers
- Inputting complaint data into the dashboard
- Follow up customers via social media when there is a product restock
- Monitoring response rate and sentiment from customers
Qualification:
- Bachelor degree in all majors
- Have min. 1 year experience in customer support
- Have good communication
- Fast response
- Friendly and empathetic
- Customer centric
- Can operate a computer (especially Ms.Office & Gsheets)
- Fluent in English
Pengalaman Kerja :
Jenis Pekerjaan : Full time
Spesialisasi Pekerjaan : Call Center & Layanan Konsumen / 1204
Informasi perusahaan Pemberi Kerja, Dua Puluh Tiga
Informasi Tambahan Perusahaan Dua Puluh Tiga
Ukuran Perusahaan :
Waktu Proses Lamaran :
Industri : Call Center & Layanan Konsumen
Tunjangan dan Lain-lain :
Lokasi : Bandung
