LIFE IS TOO SHORT TO BE SMALL, MEDIUM OR LARGE
Are you ready to XL and become our World Class Talents ?
END-TO-END SERVICE SPECIALIST
Job Role:
- To design the strategy and standards of people, process, policies, tools across all XL’s service touch points (e.g. Customer Service, XL Center) in order to enhance customer experience.
- To implement the strategy and standards in collaboration with relevant functions, including the process owners.
Requirements:
- Bachelor’s degree from accredited university with strong academic performance
- Minimum of 5 years working experience, with at least 3 years experience in customer-centric back-end role (strategy/business process redesign) in Telco/Banking/Hospitality industry
- Strong capability to gather and analyze information
- Exposure in integrating customer and business insight to drive creation and implementation of strategy
- Excellent persuasive and influence skills
- Excellent communication skill
Send CV to recruitment@xl.co.id on Friday 25 June 2010 at the latest.
Put job title and job code as the subject of email
Only short listed candidates will be notified
Tweet Follow